MMP Partner Case Study: Lincolnshire Place
This memory care community turned to MMP to transform medication management into a strategic asset. Find out how MMP helped enhance accuracy, efficiency and resident outcomes.
A Midwest Memory Care Leader
Lincolnshire Place is four vibrant memory care communities in Illinois and Indiana. Its unique resident care approach, environment, amenities and services reflect its commitment to positive outcomes for residents. “Our focus on the holistic physical, emotional and spiritual well-being of our residents sets us apart,” according to Kim Zamora, Executive Director at the Love’s Park, IL community.
Legacy Vendor Issues
Lincolnshire strives to live its values via operational excellence in order to provide consistent, high quality resident experiences. This requires an extended team of partners functioning in harmony to make life better for residents and staff. Medication management is a top priority. When Lincolnshire noticed quality problems with its pharmacy vendor were creating negative ripple effects in the community, it took a hard look at its situation.
Accuracy, frequency of delivery, billing, and service flexibility added up to a bundle of challenges. The uncertainty was creating a drag on Lincolnshire’s operation and staff. When it became clear the legacy vendor couldn’t make the necessary adjustments, Lincolnshire evaluated its pharmacy options. “We knew we needed more than just a vendor,” said Ms. Zamora. “We needed a dependable partner with proven quality and the flexibility to adapt to our operation.”
The MMP Difference
“MMP’s depth of experience and specialization in assisted living and memory care got our attention,” said Ms. Zamora. “But what really set MMP apart was its ability to quickly understand our concerns, customize its processes around our needs, and scale its solution while maintaining consistent quality.”
“For our staff it’s about dependable service and communication,” according to Karen Hamilton, Director of Nursing. Before MMP we saw medication delivery delays due to benefits coordination issues on the pharmacy’s end, but couldn’t get timely status and progress updates. MMP’s Framework online system streamlined day-to-day communications and enabled our healthcare staff to get quick answers via email.”
For transitioning Lincolnshire from its legacy pharmacy, MMP provided complete information upfront on what to expect and was highly available during the process. “There were no surprises,” said Ms. Hamilton. “MMP’s well planned and managed approach ensured a smooth transition and helped us make our cut-over date.”
MMP’s capabilities helped Lincolnshire cut delivery times on medications with frequently changing doses such as Warfarin and urgent meds such as antibiotics from a week to overnight in most cases. MMP assigned dedicated pharmacy technicians to learn Lincolnshire’s operation and ongoing needs inside out. “The personalized support and continuity are great,” said Ms. Hamilton. “MMP delivers better work outcomes for our staff and health outcomes for our residents.”
The Value of Partnership
“MMP’s quality, consistency and efficiency have made Lincolnshire Place a better place to live and work in the last two years,” says Ms. Zamora. “MMP’s scalable processes, streamlined benefits coordination and generic drug utilization have reduced costs for our operation and residents alike. MMP has dramatically increased our nurses’ confidence and decreased medication errors. With so many residents and families involved in the medication management process, it helps to have a reliable single point of expertise and accountability.”
MMP’s attentive ongoing support ensures that Lincolnshire has a dedicated, proactive account manager and 24/7/365 access to industry leading geriatric pharmacy experts. “We’re honored to partner with Lincolnshire Place. It’s a great example of MMP’s ongoing commitment to quality, accuracy and service. We’re continually evolving and innovating to meet the needs of our valued assisted living and memory care partners like Lincolnshire Place,” said Labinot Avdiu, MMP’s CEO.
MMP provides innovative medication management solutions with outstanding quality, accuracy, and service to assisted living communities, supportive living communities, memory care communities, and CILAs. MMP’s proven service delivery processes and technologies are custom tailored to community and resident needs. MMP’s industry leading capabilities enhance resident health outcomes, staff efficiency, and organizational success and growth.
Brenda Brinka, Sales Director | 708-752-8000 | email@example.com
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